Frequently Asked Questions
Find answers to common questions about our products, ordering process, shipping, and warranty.
Product Inquiries
Q:What is the minimum order quantity (MOQ)?
A:MOQ is 1 unit. We support single-unit orders for quality verification. Bulk orders receive progressively better pricing with tiered discounts starting at 10+ units.
Q:How long is the delivery time?
A:Standard delivery is 45-60 days from order confirmation. This includes production, quality inspection, and ocean freight to your destination port.
Q:Do you offer custom branding?
A:Yes, we support custom colors and logo customization (OEM/ODM services) for orders meeting minimum quantity thresholds. Contact us with your specific requirements for a custom assessment.
Ordering Process
Q:How do I place an order?
A:Contact our team via the inquiry form on our website, WhatsApp, or email at sales@sinokartboat.com. Our sales team will guide you through the process and provide a detailed quote tailored to your requirements.
Q:What documents are required?
A:Standard export documents including business license and import/export qualifications. We handle all export documentation from China and assist with import clearance preparation.
Payment Terms
Q:What is the deposit amount?
A:A 30% deposit is required to confirm your order, with the 70% balance due before shipment.
Q:What payment methods do you accept?
A:We accept T/T (Telegraphic Transfer). Payment terms are negotiated individually for established relationships.
Q:Do you support Letter of Credit?
A:Yes, we support Letter of Credit (L/C) for qualified buyers. Contact us to discuss L/C options and eligibility requirements.
Shipping & Logistics
Q:What does DDP shipping include?
A:DDP (Delivered Duty Paid) includes ocean freight, customs clearance in your country, and doorstep delivery to your specified location. No hidden costs - all duties paid.
Q:How long does ocean shipping take?
A:Ocean freight typically takes 25-35 days depending on the destination port. We ship to major ports worldwide including Florida, Texas, and California in the USA.
Q:What packaging is used?
A:All products are packaged in fumigated wooden crates suitable for ocean freight. Packaging includes moisture protection and vibration dampening to ensure safe delivery.
Warranty & Support
Q:What is the warranty period?
A:Warranty coverage: Motor and controller: 1 year | Hull structure: 2 years | Battery: 6 months. Extended warranty options are available for fleet orders of 10+ units.
Q:Are spare parts readily available?
A:Yes, we maintain 95% inventory availability with 48-hour shipping commitment for most parts. Contact us for urgent parts requirements.
Still have questions?
Our team is ready to help with any additional questions about our products or services.